How to Run a Social Media Audit (Free Template)


Social media marketing is all enjoyable and video games till it’s time to measure your outcomes, proper? Don’t have any worry: A social media audit is your corporation BFF.

A social media audit shouldn’t be as scary because it sounds. Auditing your social media presence helps you perceive what’s taking place throughout all of your platforms and the way each suits into your advertising and marketing objectives. And with a easy template, it’s not a labor attentive or sophisticated course of.

This submit explains how to conduct an efficient social media audit from begin to end. We even have a helpful (and free) social media audit template to make it tremendous straightforward.

What is a social media audit?

A social media audit is the process of measuring the success of your social strategy across accounts and networks. identifies your strengths, weaknesses, and the next steps needed to improve your results going forward.

A social media audit will leave you with a laser-focused strategy for all your social channels and the information you need to optimize your social media marketing.

You’ll know:

  • Your best platforms,
  • What your viewers desires to see on every community,
  • Who your viewers is (demographics and extra),
  • What’s serving to develop your viewers (and what’s not),
  • How every platform contributes to your objectives,
  • Which new concepts will enable you develop,
  • And the place to focus your consideration subsequent.

How to carry out a social media audit in 7 steps

When you’re prepared to begin now, obtain the free social media audit template above and observe alongside.

1. Create a checklist of all of your social media accounts

It’s possible you’ll suppose you already know all of your social accounts off the highest of your head however likelihood is, you’re forgetting one or two. Begin by itemizing all of your social media profiles, together with any inactive ones.

Don’t depend on firm data to uncover all these accounts. What if one other division determined to begin a separate account with out telling anybody? The one approach to know is to do some digging.

The place to discover this information:

  • Search every social community. Search every main social community immediately to your model and product names to see in the event you uncover any surprising accounts, like previous check accounts. Whoops.

Then, make a plan to cope with any troublesome accounts you’ve discovered. Outdated check ones your organization has created most likely gained’t be too arduous to do away with (or swap to non-public settings), though it might be a ache to discover previous login information.

For imposter accounts or others infringing your copyrighted materials, it’s possible the authorized division will probably be coping with that as a substitute of you. Nonetheless, write down the steps wanted to sort out each. For some it could possibly be so simple as contacting the faux account house owners, or reporting the account to the social community it’s on.

When you’re certain you’ve tracked down all related accounts, set up a social media monitoring program to watch for brand spanking new impostors which will pop up sooner or later.

As well as to the accounts you’ve got, take into consideration those you don’t. Are there social platforms you don’t have a presence on? Do you have to begin making TikTok dances? (Ought to anybody?) What about Nextdoor? Or Byte?

You don’t want to be on each community, however an audit is a good time to add new concepts to your social technique for the long run. When you’re uncertain, on the very least reserve your corporation username on new platforms so nobody beats you to it.

2. Test in in your branding

Look by every profile to guarantee they’re all constant along with your present brand style guidelines. This consists of your profile and banner pictures, hashtags, copy and phrases, model voice, URLs, and extra.

Listed here are the important thing areas to consider for every social account:

Hootsuite Digital 2022 profile and cover images

  • Profile/bio textual content. You will have restricted house to work with when creating a social media bio, so it’s necessary to profit from it. Are all fields crammed in precisely? Does the copy in your “about” part match your tone and voice tips?
  • Username. Are you utilizing the identical username throughout all social channels? It’s a good thought to achieve this in the event you can. After all, you’ll have a couple of account per community in the event that they serve totally different functions. (For instance, our Twitter accounts @Hootsuite and @Hootsuite_Help.)
  • Hyperlinks. Does the URL in your profile go to the right web site or touchdown web page?
  • Pinned posts (if relevant). Consider your pinned posts to guarantee they’re nonetheless applicable and up-to-date.
  • Verification. Is your account verified with a blue test mark badge? If not, must you strive? We have now guides on precisely how to get verified on Instagram, Twitter, and Facebook if that is one thing you need to pursue.

3. Determine your top-performing social media content material

For every social profile, checklist your high 5 posts. Copy the submit hyperlinks into your social media audit template so you may simply assessment them later.

What makes a “top-performing submit?” We advise rating them by engagement price to discover the content material your viewers resonates with most. Nevertheless, you might have considered trying to select a totally different key metric to concentrate on, like hyperlink clicks or conversions.

Look by your high posts for patterns. Within the paraphrased phrases of Snoop Dogg, maintain your thoughts in your metric (and your metric in your thoughts) and ask your self:

  • What’s getting you the response you need? Picture posts? Movies? Feed, Stories, or Reels?
  • What has the best engagement: Candid, behind the scenes content material or polished and professional posts?
  • Are folks responding in the identical methods throughout all networks, or does a sure sort of content material carry out higher on one platform than others?
  • Do folks interact along with your posts in the event you ask a query?
  • Are your high posts aligned along with your present brand voice? (If not, and so they’re performing nicely, perhaps it’s time to re-evaluate that voice.)

Use the notes column of your audit doc to document your ideas. We’ll come again to these notes later within the audit course of to brainstorm new social advertising and marketing methods.

The place to discover this information:

You should utilize the built-in analytics instruments for every social community to kind and discover your high posts for the important thing metric you’ve chosen. Undecided how? We have now full guides to utilizing all of them:

However maintain up: That would take endlessly. Make life simpler and use Hootsuite Analytics to discover the highest posts for all of your social accounts in a single place with simply a few clicks.

Hootsuite Analytics delivers beneficial insights to inform your social technique, each throughout this audit and on a regular basis:

Hootsuite analytics reporting dashboard

Try Hootsuite for free. (You can cancel anytime.)

Be taught extra about how to use Hootsuite Analytics in this 2-minute video.

4. Consider every channel’s efficiency

Now it’s time to take a 10,000ft view of every of your social accounts. This step evaluates how every social channel contributes to your general advertising and marketing objectives.

When you haven’t already created a mission assertion and a few key goals for each social account, now’s the time.

A number of accounts might have related objectives, resembling driving net visitors and conversions. Others could also be solely for customer support functions or model consciousness. For instance, our YouTube account is all about product training, however our @Hootsuite_Help Twitter account is just for tech help:

Hootsuite Helpers Twitter account homepage

For every channel, checklist out its objective(s) and monitor your progress towards them. For measurable objectives like visitors or conversions, write down the precise numbers.

How many web site visits got here from Instagram? How many gross sales got here from Fb Web page guests? If the objective is customer support, write down your CSAT score and see if it’s bettering over time. Be particular.

For objectives with out quantifiable information, document supporting proof. In case your Fb account is for model consciousness, has your following grown? Have you ever elevated your organic or paid reach?

The purpose right here is to perceive the aim of every of your social channels and measure their effectiveness.

The place to discover this information:

Discovering related info will rely upon the objectives you set for every channel. For customer support or model consciousness objectives, utilizing social listening instruments offers you information from actual prospects.

For visitors or conversion objectives, most of this info is in Google Analytics. You possibly can view the visitors breakdown by channel (plus a lot extra info) by going to Acquisition -> Social -> Community Referrals.

Hootsuite Analytics traffic breakdown by channel

Monitoring conversions from social media isn’t a precise science, although it’s simpler on some channels than others. You’ll want to set up Meta Pixel (previously Fb Pixel) to monitor Fb conversion information, for instance, and lots of networks have their very own monitoring codes. Many e-commerce platforms even have built-in social channel monitoring.

As soon as once more, you may make your life a lot simpler by utilizing a social media administration instrument like Hootsuite Analytics for this, too. Right here’s a fast overview of the way it works, together with how to monitor conversions effectively with repeatable stories you may run in a few seconds:

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5. Set a schedule for checking in in your efficiency

Doing this audit is nice, however you already know what is going to make it tremendous efficient? Finishing social media audits at common intervals and evaluating the outcomes over time.

Consistency ain’t fancy, but it surely works.

Determine how usually you’ll full an audit: Month-to-month? Quarterly? Stick to it and every time you do one, examine your social media metrics and insights to the earlier time interval. Over time, this enables you to reduce off what’s not working, double down on what’s, and spot uncommon variations or points rapidly.

Make sure to embrace your return on funding metrics, too. That is a easy determine that compares what you’ve put into your social media marketing (cash, time, tears) to what you’ve gotten out of it (followers, conversions, gross sales, and many others). We have now a free ROI calculator to make that math straightforward.

The place to discover this information:

Preserve it easy by storing all of your social media audit paperwork in a single place so you may simply assessment historic data.

Or—and you already know what I’m gonna say right here proper?—make it even simpler by utilizing a instrument to measure efficiency throughout social media channels from a single dashboard. View per-platform or general efficiency for any time interval and get personalised best times to post primarily based in your objectives with Hootsuite Analytics and Influence.

Hootsuite Analytics mixed overview dashboard

Try Hootsuite for free. (You can cancel anytime.)

Plus, you may calculate the ROI of your natural and paid content material throughout all platforms in a single place. With Hootsuite Social Advertising, you may arrange and run Fb, Instagram, and LinkedIn advert campaigns inside Hootsuite, in addition to perceive the complete influence of your marketing campaign by measuring each natural and paid outcomes collectively. Actual-time ROI information means you may make higher selections to optimize present campaigns, and study what to repeat subsequent time.

6. Perceive your viewers on every platform

Now that you understand how every account helps help and develop your model, it’s necessary to perceive who you’re reaching on every platform.

Viewers demographics are a good place to begin. For instance, Instagram will get a lot of consideration for its ecommerce options, however shoppers truly spend the most money on TikTok. Fb is the preferred platform for people 35-44, however YouTube is the place to be for the 18-25 group.

Whereas your viewers might differ from the norm, we’ve compiled all the highest demographic information for every social community to get you began:

Be taught the demographics of your distinctive viewers on every platform and use that, together with the forms of posts they like, to create purchaser personas. Don’t fear, we’ve obtained a free buyer persona template to make that straightforward for you, too.

The place to discover this information:

Like the opposite metrics we’ve talked about, yow will discover demographic info inside every platform’s reporting, or far more simply with the all-in-one viewers reporting in Hootsuite Insights.

7. Take motion: Replace your social media marketing technique

Now that you already know your objectives and present efficiency for every platform, take into consideration methods to enhance. Revisit your notes from earlier steps as you intend the following month or quarter forward.

A couple of questions to ask your self:

  • Which platforms are driving essentially the most outcomes?
  • Are there any new social media platforms you need to be utilizing?
  • Are you neglecting any platforms? Do you even want them, or would it not be a higher use of your time to ditch them and focus in your higher-performing ones?
  • What content material sorts are working greatest proper now? How are you able to make extra of this?

Take into consideration new content material and marketing campaign concepts, constructing off what you realized out of your high content material in step three. If video is a large hit, write down a particular technique to work extra of it into your advertising and marketing. That could possibly be, “Put up 3 new Instagram Reels per week,” or, “Repurpose present longform video into quick, 15-second clips for social media.”

These selections don’t have to be endlessly. Profitable advertising and marketing depends upon operating checks and experiments to discover what works to your viewers. Don’t be afraid to take dangers. Your common social media audits will let you already know in the event you’re heading in the right direction or want to go a totally different path.

For every new technique and thought, write it down in your advertising and marketing plan. (Don’t have one but? We gotcha with yet one more superior template: this free social media marketing plan doc.) Your advertising and marketing technique is a residing doc: Preserve it present.

The place to discover this information:

Your mind! Use all the information you’ve collected to this point to generate new concepts. Have your objectives for every platform in entrance of you so as to join your up to date advertising and marketing plan to them. Keep in mind to let others know once you’ve up to date the advertising and marketing plan so everyone seems to be on the identical web page.

When you’re carried out along with your audit… schedule the following one! Stick to a common schedule. Quarterly works nicely for many corporations, though in the event you run a lot of campaigns or channels, you might have considered trying to test in month-to-month.

Common audits join your group’s day-to-day advertising and marketing work along with your firm objectives. Over time, you’ll refine your social strategy and learn the way to greatest join along with your viewers.

Free social media audit template

The best way to keep track of your social media audit information (and everything in life) is to use a spreadsheet.

social media audit Excel template

We’ve created a ready-to-use social media audit template for you. Obtain it above, or make your personal with the next fields:

Account particulars:

  • your username
  • hyperlink to your profile
  • about/bio textual content for the account
  • any hashtags that seem in your bio or that you simply’ll repeatedly use
  • URL to use in your bio
  • whether or not your account is verified or not
  • inner particular person or group liable for managing the account (also referred to as the “proprietor”—for instance, the social advertising and marketing group)
  • mission assertion for the account (for instance: “To advertise firm tradition utilizing worker images,” or, “To supply customer support.”)
  • particulars of the present pinned submit (if relevant)
  • date of the latest submit (to enable you establish underused/deserted accounts)

Efficiency particulars:

  • complete variety of posts printed
  • complete engagement numbers: Engagement price, click-through price, views, feedback, shares, and many others
  • change in engagement price vs. your final audit
  • the highest 5 posts for every platform by engagement price (or the important thing metric you’ve chosen)
  • your marketing campaign ROI (optionally available, in the event you run paid adverts)

Viewers particulars:

  • demographics and purchaser personas
  • follower depend (and alter +/- vs. your final audit)

Targets:

  • 2-3 S.M.A.R.T. goals you need to obtain by your subsequent audit
  • whether or not you met the objectives you set for this audit, or modified course (and why)

Now you already know all the things you want to conduct your personal social media audit. Go forth and analyze!

Save time by managing all of your accounts in a single place with Hootsuite. Plan content material and campaigns, schedule posts, handle conversations, and see all of your analytics and ROI information with fast, automated stories. Energy up your social advertising and marketing right now.

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Do it higher with Hootsuite, the all-in-one social media toolkit. Keep up to the mark, develop, and beat the competitors.





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